FAQs


  • I've placed an order, what do you need from me?

    Hooray! Once your order is placed I will reach out to you when I pick up your commission, so don't worry if you haven't heard from me right away! I will ask for any additional things you'd like adding (items of clothing, pet's name etc). If you aren't sure which photo to use feel free to send through as many as you need, I can also choose a photo from yours/your pet's instagram if you'd prefer.

  • What is the current turnaround time?

    The current turnaround time is (maximum) four weeks. I work full-time alongside illustrating so I don't always have as much time as I'd like. 

  • I'd like more than four pets illustrating, is this possible?

    Yes! If you have any ideas and can't see the option on my site please don't hesitate to drop me a message and I'll do what I can to accommodate your request! 

  • Do you only illustrate dogs?

    No! I'm more than happy to illustrate any animal.

  • Do you design logos?

    I do! I've designed several logos - if you'd like a logo designing please just purchase a digital commission, you can drop me a message to discuss details.

  • Will I get to see a draft of the illustration before you send it?

    Absolutely, I will always send drafts through for approval to make sure you're happy with it. I am more than happy to make amendments within reason.

  • Do you offer refunds?

    I don't offer refunds for portraits.

  • My order hasn't arrived by the estimated delivery date, can you send another?

    I offer tracked and standard postage options. If your tracked item doesn't arrive I will send a replacement.
    If you choose standard postage I am happy to send a replacement however I would ask that you wait a further 7 days past the estimated delivery date to be on the safe side. **Please be aware during busy periods (such as Christmas) I will always post out well in advance of the holiday season but if you choose standard I cannot guarantee delivery within the specified time frame. Once I have posted it it's then entirely dependent on Royal Mail and their capacity**

  • Can I print my digital illustration onto other items?

    Of course! But please do not sell any items with my work on.